Refund policy
The consumer who concludes a contract with the seller within the framework of a distance selling contract is generally entitled to a fourteen-day right to revoke the declaration of intent to conclude the contract.
As a consumer (see section 3 of the GTC or § 13 BGB), the customer can revoke his declaration of intent to conclude the contract within 14 days without giving reasons.
Right of withdrawal
Consumers have the right to withdraw from the contract concluded with the seller within 14 days without giving reasons.
The withdrawal period is 14 days from the day on which the consumer or a third party named by the consumer, who is not the carrier, has taken possession of the last goods.
To exercise the right of withdrawal, the consumer (customer) must
Beans & Soul UG (limited liability)
Ruhrallee 29
44139 Dortmund
E-mail: info@beansandsoul.de
by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of his decision to withdraw from this contract. On the store's website, the seller provides a corresponding form for the customer to fill in and download. The use of this form is not mandatory.
To comply with the withdrawal period, it is sufficient for the consumer to send the notification of the exercise of the right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If the consumer effectively withdraws from the contract with the seller, the seller shall reimburse to the consumer all payments received from the consumer, including the costs of delivery (with the exception of the costs resulting from the consumer's choice of a type of delivery other than the least expensive type of standard delivery offered by the seller), without undue delay and in any event not later than 14 days from the day on which the seller is informed about the consumer's decision to withdraw from the contract. For this repayment, the seller will use the same means of payment that the consumer used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees for this repayment. The seller may withhold the refund until he has received the goods back or until the consumer has provided proof that he has returned the goods, whichever is the earlier.
The consumer must return or hand over the goods to the seller immediately and in any case no later than 14 days from the day on which the consumer notifies the seller of the withdrawal from the contract. This deadline is met if the consumer sends the goods before the 14-day period has expired. The consumer shall bear the direct costs of returning the goods.
The consumer shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
No right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that have been individually manufactured according to customer specifications, for perishable goods with a short expiration date or for the delivery of sealed goods that are not suitable for return for reasons of hygiene if their seal has been removed after delivery.
Please help to avoid damage and contamination. If possible, use the original packaging for the return. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage in order to avoid any resulting claims for damages.
The modalities mentioned in the above paragraph are not a prerequisite for the effective exercise of the right of withdrawal.
End of the withdrawal policy
January 2024