Right of withdrawal

The consumer who concludes a contract with the seller within the framework of a distance selling contract is generally entitled to a fourteen-day right to revoke the declaration of intent aimed at concluding the contract.
As a consumer (see Section 3 of the General Terms and Conditions or Section 13 of the German Civil Code), the customer can revoke his declaration of intent to conclude the contract within 14 days without giving reasons.

Right of withdrawal
Consumers have the right to cancel the contract concluded with the seller within 14 days without giving reasons.
The cancellation period is 14 days from the day on which the consumer or a third party designated by him who is not the carrier took possession of the last goods.
In order to exercise the right of withdrawal, the consumer (customer) must

Beans & Soul UG (limited liability)
Ruhrallee 29
44139 Dortmund

Email: info@beansandsoul.de

Inform you of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). The seller has a corresponding form available for the customer to fill out on the shop's website. The use of this form provided is not mandatory.
In order to meet the cancellation period, it is sufficient for the consumer to send the notification of the exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation
If the Consumer validly withdraws from the contract with the Seller, the Seller shall pay to the Consumer all payments received from the Consumer, including delivery costs (with the exception of costs resulting from the Consumer choosing a method of delivery other than that has chosen the cheapest standard delivery offered by the seller), to be repaid immediately and at the latest within 14 days from the day on which the notification of the consumer's cancellation of the contract was received by the seller. For this repayment, the seller uses the same payment method that the consumer used in the original transaction, unless expressly agreed otherwise; under no circumstances will you be charged any fees as a result of this repayment. The seller may refuse repayment until he has received the goods back or until the consumer has provided evidence that he has sent the goods back, whichever is the earlier.

The consumer must return or hand over the goods to the seller immediately and in any case no later than 14 days from the day on which the consumer informs the seller of the cancellation of the contract. This deadline is met if the consumer sends the goods before the deadline of 14 days has expired. The consumer bears the direct costs of returning the goods.
The consumer is only liable for any loss in value of the goods if this loss in value is due to handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

No right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that have been individually manufactured according to customer requirements, to goods that perish quickly and have a short shelf life, or to the delivery of sealed goods that are not suitable for return for reasons of hygiene if their seal is removed after delivery became.

Please help to avoid damage and contamination. If possible, use the original packaging for returns. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging in order to avoid any resulting claims for damages.
The modalities mentioned in the previous paragraph are not a prerequisite for the effective exercise of the right of withdrawal.

End of revocation
January 2024